If you are annoyed by an auto driver, make sure that you note down the auto number. You can then walk to the nearby bank or bus stand to collect a complaint card, fill in the auto number, date, place and time. Then fix a postage stamp and send it to the additional commissioner of traffic. The city traffic police promises to take action on your complaint from next week.
Now a day a lot of complaints against auto drivers comes forward in the city. So, Shakeel Aktar, Additional Commissioner, Traffic, Chennai said that, we have planned to introduce these complain post cards, which can be posted to us. We are going to take stringent action against erring drivers. Complaints can be on overcharging, verbal abuse by drivers, refusal to ply or rash driving. "We will make these cards available at public places like shopping malls, railway stations, bus stands and banks."
He said the system will also help them identify regular offenders among auto drivers. The traffic police will record the name and registration numbers of these autorickshaws and also the number of offences committed by the drivers.
Efforts of the traffic police and transport department to impose the fixed fares had come a cropper. Auto drivers generally refuse to use meters and a majority of them overcharge passengers. According to an auto driver, who had come down to Chennai from Madurai, there is a syndicate working against those who charge only normal rates.
"If I go by the metre, the others create a ruckus and throw me out from the stand. I was also threatened against charging passengers as per the meter," one of the auto driver said at Chennai.
"We hope the card system will help us control such problems. Our officers also have been told to hold regular meetings with auto drivers," Aktar said.
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